DELIVERY AND SHIPMENT
Delivery time is 5-10 working days. All parcels are sent with tracking. However, delivery on time presupposes the DHL Express office keeps their delivery. Should delays occur with the DHL Express it will cause an equal delay in the delivery in regards to the desired delivery day. The quality goal of the DHL Express in regards to ensuring delivery is 97% for parcels and a minimum of 99% for packages. However, please note that these percentages are averages and may include large local and time limited variations. Compressionsockshop.com.au is not responsible for delays from DHL Express. In cases of very delayed (several days) or completely missing deliveries, Compressionsockshop.com.au will of course send a new delivery without any additional cost.
Price of shipping and handling in Australian $ 12
All parcel are sent with DHL Express delivery. ( from the 04-06-2020 )
Compressionsockshop.com.au gives a 2 year warranty in accordance with the consumer law including defects found during normal use of the item. The warranty does not cover defects, damage or wear occurred directly or indirectly as a result of wrong use, poor maintenance, violence or unauthorised altering. Complaints regarding flaws and defects have to be reported to Compressionsockshop.com.au within reasonable time after observing the defect or flaw or after the defect or flaw should have been observed. In connection with complaint cases Compressionsockshop.com.au will within reason cover the cost of returning the items.
What is not a valid complaint
The defect of the item must have occurred during production in order to be a complaint. Complaints are not justified if the mistake is due to improper handling or washing of the item, or if the stocking is stuck in something that causes a running error, a hole, a crack or similar. The complaint is not justified if there is wear and tear or if the product has been subjected to a greater physical load than what can be expected from the product.
In connection with defects, returns of goods, flaws or missing deliveries please e-mail: firstname.lastname@example.org
PO Box 6163
Yatala DC QLD 4207
Items should be returned to above address - please note, we do not pay parcels sent by cash on delivery. It is not mandatory, but it speeds up the handling of the case if there is comprehensive information along with the parcel - e.g. a copy of order confirmation, sort code, a bank account number to which we can make a repayment, copy of potential previous correspondence etc.
A complete or partly repayment of the purchase price has to take place in case of an agreed price reduction or returned or prepaid goods paid for before shipment. Repayment is usually done by wire transfer, and Compressionsockshop.com.au therefore needs information regarding sort code and account number for your bank account.
No personal information registered on Compressionsockshop.com.au will at any given point be handed over, sold to or made available to a third party. All information is kept securely and is only available to trusted employees at Compressionsockshop.com.au
I connection with electronic payment we are using a secure encrypted method through the web shop system. It is an approved provider with an approval from the Australian e-mark, the official Australian accreditation for online trading.
When placing an order, we will ask for a name, address, telephone number and email address. This information is used only to handle the order. The information is transmitted and stored electronically and non-encrypted and saved for 5 years in accordance with the bookkeeping law. The actual “contract” (sales agreement) is not stored with Compressionsockshop.com.au in a way, so you later on can log on to view status.
Beside this, we register the IP address used to place to order. The information usually has no use, but might be useful should a police investigation become necessary. The IP address is kept for as long as necessary in regards to a potential police investigation. All fake orders are reported to the police!
You also have the choice of adding your email address to Compressionsockshop.com.au mailing list, so you continuously receive news and other information from Compressionsockshop.com.au. You can at any given time subscribe or unsubscribe, as you wish.
When you are registered with Compressionsockshop.com.au you always have the right to object to the registration according to the personal date protection act, and gain access to the information we hold about you. You gain access by contacting your contact person who can be a physical person or Compressionsockshop.com.au
According to the personal data protection act we will upon request inform you about the registered information, and based on potential objections we will delete the information as requested.
Compressionsockshop.com.au accepts payment by Master/VISA-Card/Paypal. The payment will be debited your account when the goods are shipped. By payment with Paypal you are charged a fee of 3,5%. Transaction fee for credit card may occure, the fee will depend on your bank.
Compressionsockshop.com.au encrypts all your account information with the so called SLL (Secure Socket Layer) protocol. This means that unauthorized people will not be able to decipher your account number or other information during the transaction with PBS (a payment business service).
EXCHANGE AND RETURNS POLICY
We have a returns policy of 14 days. You have the right to open the package and try the product. But be careful when you try the product. The product must be returned intact, unused, clean and in original packaging. Please fill the form attached to your order confirmation e-mail and return the item(s) to following address:
C/O PO Box 6163
4207 Yatala DC
The Returns/Exchange Form must be filled and send to us by e-mail or printed and send together with the products for return. Alternatively, you may write similar information in an e-mail.
Shipping and handling costs for returns are not refundable.
RIGHT OF WITHDRAWAL
You have a 14 day right of withdrawal on the bought items from the day you receive them, or from the day you receive your order confirmation should you receive this after the items. If you choose to exercise you right of withdrawal please return the goods in the same condition (as can be reasonable expected) and amount you received them in. The right of withdrawal can also be exercised by refusing to receive the items or by returning the goods in person to Compressionsockshop.com.au when the returned items have been received and approved, we will make a repayment to your account within a few days. The cost of returning the goods falls on you.