FAQ - questions & answers
About compression stockings and choosing the right size
Which level of compression should I choose?
Support stockings come in two classes: Class 1 (mild compression) and Class 2 (strong compression).
Support and compression stockings help improve your blood circulation, with a pressure that is strongest around the ankle and decreases up the leg. If you have not consulted your doctor, we recommend that you start with Class 1.
Class 1: This compression level is recommended for air travel, standing/sedentary work, swollen legs and feet, varicose veins, during pregnancy, etc. The majority of our compression stockings for sports are also Class 1.
Class 2: This compression level should be used only by prescription from your doctor or nurse. If in doubt, consult your doctor; he or she will examine you and advise you accordingly.
Which length of stocking should I choose – knee-high, thigh-high or panty hose?
The function of support and compression stockings is to apply a pressure around the ankle which stimulates the blood circulation. This pressure decreases up the leg and therefore becomes increasingly milder. If in doubt, start with knee-high stockings unless you have specific problems around the thigh (e.g. varicose veins). Many pregnant women find a support panty hose to be the most comfortable because it provides additional support and ease to the stomach.
What does AD, AT and AHG stand for?
AD, AT and AHG indicate the length of the stocking. AD: Knee-high, AT: Panty hose, AHG: Thigh-high stocking, also called “stay-up”.
What is the difference between the materials cotton, bamboo and micro polyester?
Cotton is a natural fibre known to be durable and breathable. Suited for everyday use.
Bamboo is a natural fibre with many of the same properties as cotton, only it is even more breathable. Its surface is glossier than that of cotton. Suited for everyday use if you are often feeling hot.
Micro polyester makes a more flexible stocking with a glossier (elegant) surface and a cooling effect at high temperatures. Suited for air travel and hot days, for instance.
How do I choose the right size?
When choosing the size, the most important measurement is the circumference of your ankle and then that of your calf. The size of your foot is less important. Compression is strongest around the ankle and decreases up the leg. Use the size chart shown below the product in question to see how your measurements fit into the chart. If you are between two sizes, you should choose the size that suits the circumference of your ankle the best. It is not unusual that the foot of the stocking is either too large or too small, but you will not be able to feel this once you take the stocking on. If the foot is five sizes larger or smaller than the size you normally use, try stockings with an open toe.
What do I do if I’m between two sizes?
If you are between two sizes, you should choose the size that suits the circumference of your ankle the best. It is not unusual that the foot of the stocking is either too large or too small, but you will not be able to feel this once you take the stocking on. If the foot is five sizes larger or smaller than the size you normally use, try stockings with an open toe.
The size that fits my leg is far too large/small for my foot?
It is not unusual that the foot of the stocking is either too large or too small, but you will not be able to feel this once you take the stocking on. If the foot is five sizes larger or smaller than the size you normally use, try stockings with an open toe.
General
In the e-shop I’m not allowed buy the product – what do I do?
This means that the product is sold out, unfortunately. We get new products all the time, so visit the shop again in a week’s time, or send us an email and we will get back to you with the exact date on which your product is back in stock.
I have entered my invoicing details but am not allowed to move on to the payment module?
Go through this check list:
- Have you filled in all the fields marked “required”, such as address, email, phone no., etc.?
- Have you ticked off ”Confirm trading conditions”?
If the above requirements are complied with, you should be able to proceed to the payment module by clicking ”Accept”.
I have entered my credit card details but get an error message?
Double-check that you have chosen the correct credit card.
Double-check that you have entered the correct digits in the correct fields.
If you are still experiencing problems, send us an email with a screenshot or description of the error message.
How do I redeem my discount voucher?
The discount voucher is redeemed when you proceed to the shopping basket. Here, you will find the “Discount voucher” field where you should enter your code. Then click “Redeem” and wait until the discount voucher appears in your shopping basket. If the code is not shown in your shopping basket, it has not been registered.
If you subscribe to our newsletter, you will find relevant discount codes there.
How do I redeem my gift voucher?
The gift voucher is redeemed when you proceed to the shopping basket. Here you will find the “Discount voucher” field where you should enter your gift-voucher code. Then click “Redeem” and wait until the code appears in your shopping basket. If the code is not shown in your shopping basket, it has not been registered.
What do I do if I don’t have a log-in?
You can easily make purchases without a log-in. Just continue purchasing without filling in the log-in details and then enter your invoicing details as usual.
How do I log in?
You log-in at the top right corner of the page. Here you can either register as “New customer” or log in as “Existing customer” using the code you entered when you created your profile.
The benefit of creating a log-in is that the webpage will remember all your contact details next time you want to make a purchase.
If your log-in doesn’t work, please make sure that you have signed up as ”New customer” and then double-check that you have used the correct log-in code.
Do you have an exchange and returns policy?
You have the right to return an item within 14 days of receipt of the item. If you wish to return or exchange an item, the packaging must be intact and the item must be in the same condition as you received it. Feel free to try on the item, but please note that we do not accept items that have been used, dirty items, or items that are not in their original packaging. Returns which are not accepted or do not meet these requirements are returned to the customer.
Returns address:
C/O PO Box 6163
4207 Yatala DC
Queensland
REMEMBER to enclose your purchase order number and a brief note when you return the item.
- Faulty delivery or complaint – what do I do?
If, by misfortune, you happen to receive a damaged or wrong item, please return it to us, including your purchase order number and a brief note. We cover the postage.
In the case of a complaint, please send us an email and wait for our reply as to whether we accept the complaint. When we receive the item, we will send you a replacement, freight paid. If you want your money back, we will send you a refund as soon as we receive the item.
Returns address:
C/O PO Box 6163
4207 Yatala DC
Queensland
REMEMBER to enclose your purchase order number and a brief note when you return the item.
